The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Calculate claim entitlement
|
|
Information is gathered and evaluated to determine the amount of loss suffered by the customer Completed |
Evidence:
|
Settlement terms are determined according to policy wording, legislation and codes of practice Completed |
Evidence:
|
Negotiate and communicate settlement terms
|
|
Terms and conditions of settlement offer are promptly advised to client and/or third party according to organisation claims procedures, where appropriate Completed |
Evidence:
|
Response by client and/or third party to terms of settlement offer is considered to assess whether adjustment is required to take into account the value of lost or damaged goods Completed |
Evidence:
|
Negotiation is undertaken in an endeavour to reach mutual agreement on valuation Completed |
Evidence:
|
Terms and conditions of settlement offer are modified as necessary and client and/or third party advised promptly Completed |
Evidence:
|
Document liability decisions
|
|
Claim decisions are clearly communicated to the relevant parties in a manner required by the policy wording, the legislation, organisation operating procedures and codes of practice Completed |
Evidence:
|
Decisions are documented in such a way as to determine the basis on which the decision was reached and all the evidence/information that was considered, where applicable Completed |
Evidence:
|
Claims documentation is sent to reinsurers Completed |
Evidence:
|
Finalise settlement
|
|
Once settlement is reached, payments are made/instructed within the required timeframe Completed |
Evidence:
|
Settlement release is obtained from client and/or third party, as applicable Completed |
Evidence:
|
Claim referred for recovery action if appropriate, and loss recovery agent appointed if applicable Completed |
Evidence:
|
Recovery action is initiated from reinsurers if applicable Completed |
Evidence:
|
Finalised claims files are stored and maintained according to organisation policy and legislative requirements and codes of practice, as applicable Completed |
Evidence:
|